Support & Compliance Desk

If a download has failed, a translation looks wrong, or you have a privacy or copyright question, email us at the address below. Include enough detail for us to understand what happened.

Before you write

A few details turn a report into something we can actually reproduce:

  • The YouTube URL you were trying to download.
  • The format you selected, for example MP4 1080p or MP3 320kbps.
  • Your browser, operating system, and device, for example Safari on iPhone or Chrome on Windows.
  • The exact error message and approximate time it happened. Redact private information from any screenshot.

What we can help with

  • Downloads that fail, stall or return the wrong quality.
  • Translation corrections and accessibility issues.
  • Privacy and copyright questions — use “Privacy request” or “Copyright report” in the subject line.

Choose a subject

Download support · Privacy request · Copyright report

These links open your email app with the recipient and subject filled in. If no email app is configured, copy the address above into your usual email service. This website does not submit a message on your behalf.

Reply times vary, and we cannot promise an immediate response. Do not send passwords, authentication cookies, payment details, or private files. We will never need your YouTube password to investigate a report.

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